Red Hat Customer Portal Automation and Troubleshooting -Denver 2018

By Claire Fedei

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Red Hat Customer Portal Automation and Troubleshooting -Denver 2018

The Future of Problem Troubleshooting on the Customer Portal: One of the goals of the Customer Portal is to help users get answers to their questions as easily as possible. Due to the large number of products and issues customers face, this is an increasingly challenging problem to address. This talk will give a brief overview of the ways we're improving the user experience to minimize the customer effort when they need assistance.

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